® A good listener is attentive. They make good eye contact, don’t interrupt what the other person is saying and show an interest in what is being communicated. There’s always something incredible you can hear in anyone’s story.
® A good listener does not look over the shoulder of the person speaking or wait for someone more interesting to come along.
® A good listener does not check his/her phone or tablet in the middle of a conversation, when someone is sharing with them.
® A good listener is not waiting for the chance to get a word in, treating the ‘period of listening’ as a pause in their ‘monologue.’
® A good listener uses positive body language; leaning forward and showing an enthusiastic, relaxed nature. He/she does not fidget, cross arms, look elsewhere or express inappropriate shock or disbelief at what’s shared.
® A good listener does not approach a conversation with prejudice, expecting to know what’s going to come out of the speaker’s lips.
® A good listener cares.
® A good listener remembers. They remember and follow up conversations wherever possible. They treat what is shared with respect.